Everything you need to know about your Lokelle locket — from personalization to delivery and care.
💛 About Our Lockets
What makes Lokelle lockets special?
Every Lokelle piece is a hand-finished locket — a small, wearable work of art designed to hold what matters most. Each floral carries its own meaning, and every locket opens to hold a photo close to your heart.
Can I put the photo into the pendant myself after receiving the item?
Yes — all of our collections open to reveal an inner compartment designed to hold a photo. Each collection is a different size, so please read the details below to choose the one that's right for you.
What size is each collection?
Our Eternal collection measures 2 cm × 3 cm (0.8 in × 1.2 in) — our most spacious locket, perfect for a clear, detailed photo. Our Ever Bloom collection measures 1.5 cm × 2 cm (0.6 in × 0.8 in) — ideal for a small photo or as a delicate everyday piece. Our Secret collection is our most petite, at 1.6 cm × 1.2 cm (0.6 in × 0.5 in) — a private keepsake worn close to the heart.
Which one is best if I want a clear photo of a face?
If you'd like the photo inside to be clearly visible, we recommend the Eternal collection. Its 2 cm × 3 cm size offers the most space, making it our best choice for a detailed portrait.
The Secret sounds very small — will I be able to see the photo clearly?
The Secret is our most petite locket. It's designed as a tiny, private reminder worn close to the heart — a keepsake you know is there — rather than a detailed portrait. If you're looking for a photo you can see clearly, we'd recommend the Eternal collection instead.
How do I know what size photo to use?
Don't worry — you don't need to prepare anything in advance. Once we receive your photo, we'll carefully resize and trim it to fit your chosen locket. For the best results, choose a clear, close-up photo with a single subject, taken in good lighting.
📷 Adding Your Photo
How do I send you my photo?
There are two easy ways. You can upload your photo directly on the product page when you place your order. Or, if you haven't chosen your photo yet, or the file is too large to upload, simply email it to hello@lokelle.com with your order number. Either way works perfectly — we'll begin as soon as we receive your photo.
My photo is too large to upload. What should I do?
No problem at all. Please email your photo to hello@lokelle.com along with your order number, and we'll add it to your order for you. If possible, please send the original file rather than a screenshot, as it will print more clearly.
How long do I have to send my photo after ordering?
Please send your photo within 3 days of placing your order so we can start production on time. If we haven't received it within 14 days, we'll reach out to confirm before proceeding.
What kind of photo works best?
A clear, close-up photo works best — ideally of one person or one face, well lit and not blurry. Phone photos are perfectly fine. Please avoid screenshots or heavily filtered images, as these may not print clearly.
I sent the wrong photo or changed my mind. Can I switch?
Yes — if your order hasn't entered production yet, we can swap your photo at no extra cost. Once your photo has been set into the locket, it can no longer be changed. Just email hello@lokelle.com as soon as possible.
Do you offer engraving?
Not at the moment. Our lockets are designed to hold a photo rather than an engraving — the memory inside speaks for itself.
📦 Shipping & Delivery
When will my order ship?
Each piece is prepared with care, so please allow 1–3 business days of handling before dispatch. You'll receive a tracking number by email as soon as your order is on its way.
How long does delivery take?
Estimated delivery times are shown below in business days, counted from the date of dispatch:
United States: 6–12 business days.
Canada: 7–9 business days.
United Kingdom: 6–10 business days.
Ireland: 6–10 business days.
France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Czech Republic, Slovakia, Romania, Bulgaria, Finland, Denmark, Croatia, Slovenia, Estonia, Latvia and Lithuania: 6–12 business days.
Greece and Cyprus: 8–12 business days.
Switzerland: 6–9 business days.
Norway: 8–10 business days.
Singapore: 6–7 business days.
Malaysia: 8–10 business days.
Thailand: 5–8 business days.
Vietnam: 8–10 business days.
Philippines: 5–6 business days.
Japan: 6–7 business days.
South Korea: 6–8 business days.
Australia: 5–10 business days.
New Zealand: 6–10 business days.
United Arab Emirates: 6–10 business days.
Saudi Arabia, Kuwait, Qatar and Bahrain: 8–12 business days.
Israel: 6–10 business days.
Jordan: 10–14 business days.
Lebanon: 8–12 business days.
Turkey: 7–11 business days.
South Africa: 8–12 business days.
Nigeria, Ghana, Uganda, Kenya and Egypt: 13–16 business days.
Tanzania and Angola: 11–13 business days.
Rwanda: 9–13 business days.
Morocco: 10–15 business days.
Mexico: 8–12 business days.
Brazil: 15–25 business days.
Peru: 15–23 business days.
Azerbaijan: 13–15 business days.
Pakistan: 11–13 business days.
Do you ship worldwide?
Yes — we ship to over 50 countries. Shipping options and costs are shown at checkout based on your location.
Do you offer free shipping?
Yes — we're delighted to offer free worldwide shipping on all orders over $75.
My tracking hasn't updated. Should I worry?
International tracking sometimes pauses for a few days while a parcel clears customs or changes carriers — this is normal. If tracking hasn't updated for 10 business days, email us at hello@lokelle.com and we'll investigate with the carrier right away.
🔄 Orders, Changes & Returns
Can I change or cancel my order?
Yes — within 24 hours of placing it, as long as production hasn't started. Once your photo has been set into the locket, the order can no longer be changed. Just email hello@lokelle.com as soon as possible.
What if my order arrives damaged or incorrect?
We'll make it right. Contact us within 48 hours of delivery with a photo of the item, and we'll arrange a replacement or a full refund — no need to return anything.
Can I return a personalized item?
Because every locket is made specifically for you with your chosen photo, we can't accept returns for change of mind. However, if anything is wrong with your order or it arrives damaged, we will always put it right. See our full Return & Refund Policy for details.
✨ Care & Materials
What is my locket made of?
Our lockets are crafted from stainless steel and copper, chosen for durability, a hypoallergenic finish, and lasting shine.
How do I care for my locket?
Keep it dry, store it in the box provided, and avoid contact with perfume, lotion, hairspray, and water. Gently wipe with a soft cloth to keep it looking its best. Remove before swimming, showering, or exercising.
Will the finish fade or tarnish?
With proper care, our stainless steel and copper lockets resist tarnishing far better than plated metals. Following the care notes above will keep your locket beautiful for years.
Still have a question?
We'd love to help. Email us at hello@lokelle.com — we usually reply within 24–48 hours, Monday to Friday.
Product images may be enhanced or generated for presentation. Actual color and finish may vary slightly.