At Lokelle, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or use our personalization services.
INFORMATION WE COLLECT
When you visit our website or place an order, we may collect information including:
- Your name
- Email address
- Billing and shipping address
- Telephone number
- Order and transaction information
- Payment-related information processed through our payment providers
- Customer service communications
- Photographs voluntarily uploaded for locket personalization
- Technical information such as browser, device, IP address, and cookie data where applicable
PERSONALIZED PHOTO LOCKETS
Lokelle creates personalized art lockets designed to hold the photographs and memories that matter most to you.
When purchasing an eligible personalized locket, you may upload one or two photographs for us to prepare and place inside your locket before it is shipped.
You may also choose not to upload photographs and add your own later.
Photographs uploaded to Lokelle are used only as reasonably necessary to:
- Prepare and size your photographs
- Create your personalized locket
- Fulfill and ship your order
- Provide customer service
- Recreate your personalized locket where necessary under our quality guarantee
We will not use your personal photographs for advertising, social media, promotional materials, or other marketing purposes without your separate permission.
Uploaded photographs are retained only for as long as reasonably necessary for order fulfillment, customer support, quality guarantee requests, dispute resolution, fraud prevention, and applicable legal requirements. They may then be securely deleted or anonymized.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and fulfill orders
- Create personalized lockets
- Arrange payment and delivery
- Communicate with you regarding your order
- Provide customer support
- Process returns, replacements, and quality claims
- Improve our website, products, and services
- Prevent fraud and protect our business
- Send marketing communications where you have consented or where otherwise permitted by applicable law
PAYMENT SERVICES
Payments are processed through third-party payment providers. Lokelle does not directly store complete payment card information where payments are processed by those providers.
The payment provider we currently work with includes PayPal.
Your use of a third-party payment service may also be subject to that provider’s own privacy policy and terms.
SHOPIFY
Our store is hosted using Shopify. Shopify may process certain personal information in connection with providing ecommerce services to Lokelle.
Information processed by Shopify is subject to Shopify’s applicable privacy practices and policies.
COOKIES
Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve the shopping experience, and, where enabled, support analytics or advertising.
Depending on your location, you may be given options to manage non-essential cookies.
SHARING YOUR INFORMATION
We may share information with service providers where reasonably necessary to operate our business, including providers involved in:
- Ecommerce hosting
- Payment processing
- Order fulfillment
- Shipping and logistics
- Website operations
- Customer support
- Analytics and marketing, where applicable
We do not sell your uploaded personal photographs.
INTERNATIONAL CUSTOMERS
Lokelle serves customers internationally. Your information may therefore be processed or transferred across countries where our service providers operate.
Where required by applicable law, we take reasonable measures designed to protect personal information during such transfers.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information, including rights to request access, correction, deletion, restriction, or portability, and to object to or opt out of certain processing.
Residents of jurisdictions including the European Economic Area, United Kingdom, California, and certain other U.S. states may have additional rights under applicable privacy laws.
To exercise an applicable privacy right, please contact us at hello@lokelle.com.
DATA SECURITY
We take reasonable administrative and technical measures designed to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
CHILDREN’S PRIVACY
Lokelle is not intended for children under the age at which parental consent is required under applicable privacy laws, and we do not knowingly collect personal information from children in violation of those laws.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.
CONTACT US
For questions regarding this Privacy Policy or your personal information, please contact:
Lokelle
Email: hello@lokelle.com